Survey - State Automotive Repair and Maintenance

100% Customer Satisfaction Per Independent Survey

March, 2011 - AAA Merrimack Valley performed a customer service satisfaction survey of existing State Street Mobil customers. The phone survey was conducted by CSi Complete and included 40 randomly selected customers who had received service over $250 in the previous 3 months.

The ten question survey and results are below:

1. Repair Quality:	100%
2. Timeliness Of Repair(s):	100%
3. Estimate Accuracy:	100%
4. Vehicle Cleanliness:	100%
5. Facility Appearance:	100%
6. Customer Service:	100%
7. Communication:	100%
8. Dispute Resolution (if any):	100%
9. Likelihood of Referral:	97.5%
10. OVERALL RATING:	100%

During the survey process, the following are just a few of the customer quotes captured:

"They stand behind their work."
"They are always reliable and keep us informed."
"They were terrific. The management and technicians were very professional."
"They treat me like they know me."
"They are friends to me."
"They have great customer service."
"They're good people."
"They're very honest."
"They are very efficient, good people … and do a good job."
"They did a great job of keeping me informed of the repairs."
"It's one of the best shops I've been to."
"They are the best mechanics that ever serviced my car."
"They'll do the same good job for everybody."